FAQ | My Website

1 . Do I need to register for an account to use the app?

Yes. Registration is required if you would like to volunteer, sign up for any events, or use the app.

2 . How do I volunteer for an event?

1. Select the event you would like to volunteer for 2. Select "Volunteer for this event" 3. Pick the time you would like to volunteer for. You may select more than 1 available time slot 4. Click on "Register" Once you have registered, our staff will contact you if you have been shortlisted to volunteer for this event.

3 . How can I view my profile?

1. Click on the "Me" tab 2. Click on the "Profile" tab to view your profile 3. You may edit the information shown on your profile by clicking on the "edit" buttons

4 . How do I change the password?

1. Click on the "MORE" tab 2. Click on "Change password" and enter a new password 3. Click on "Change Password" to submit changes

1 . I received an error message saying “Device not compatible” from Play Store when I tried to download Maybank Sustainability. What should I do?

One possible cause for some devices, especially lower-end devices, is that they have a cache partition size smaller than 50 MB. As a temporary workaround, you may want to clear the Play Store data from your device and re-install the app. To do this, go to Settings > Application Manager > All > Google Play Store > Clear data.

2 . What happens if I lose my mobile phone?

Your personal account information will not be stored on the mobile device after your login session, so access to your account information remains secured even if you’ve lost your mobile phone.